Description

As the first point of contact with our patients, the Director of First Impressions is a critical role in the success of our practice. The Dental Care Group is a multi-specialty dental practice with offices in Aventura and Pembroke Pines. The team member must be warm, cheerful and compassionate individual who enjoys interacting with adults and children.

Requirements

Essential Duties and Responsibilities:

• Obtaining all necessary and relevant information from our patients with a pleasant and upbeat style (ie: name, address, phone number, ect)
• Receive inbound and outbound calls
• Scheduling appointments
• Taking insurance information and have all documents needed
• Handling questions and providing answers in a professional and pleasant manner.
• Excellent interpersonal, written and oral communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections
• Assisting patients in a non-clinical related matter
• Patients are very important to this position, handling and actively solving their concerns politely and calmly is vital
• Front door registration

Administrative:

• Log-in to all practice programs in the AM (ie. Emails, Dental Intel and Lighthouse)
• Organize and maintain all office file systems.
• Ensure that all patient records are current, up-to-date and accurate.
• Complete End-of-Day routines.
• Ensure your answering machine/voicemail is current.

Other Duties:

• Participate in the Morning Huddle provide assigned provider data
• Assist in asking for referrals and reviews.
• Assist in building a “Trust Factor” with all patients.
• Assist to uncover patients Personal Motivators”.
• Cover other areas within the practice as needed and when needed.
• Serve as Patient Referral/Review Liaison.

Expectations:

Patient Coordinator team member is expected to have excellent customer service skills, show compassion and be a team player. Review treatment plan with patient and explain what will be done on next visit and what they are expected to pay. Collect all payments due and verify that accounts are up to date.